Job Outline

An exciting opportunity has arisen for a Guest Experience Assistant to join our Guest Experience Team on a permanent basis, working 40 hours per week over 5 days.

The Guest Experience Assistant will be responsible for supporting the Guest Experience Lead in delivering a prompt and efficient service onboard Marwell’s train and ensuring a ‘first class’ guest experience for all our Guests. The successful candidate will assist the drivers of Marwell’s train, proactively promote and sell train tickets and provide clear, informative commentary to guests in a confident manner onboard the Marwell train.

They will also delight our guests by providing a presence in all guest spaces and animal areas, sharing their knowledge of all the plants and species in the zoo, pointing out the best viewing areas. They will actively engage with guests during their visit, by starting conversations, answering questions and offering help and advice about all aspects of the zoo. This will include train times, retail, catering and toilet locations, basic animal information, way finding, closing times, special events and managing crowds and queues in key areas if required. As well as this, the Guest Experience Assistant will help to clean all guest areas and the guest side of animal houses, including litter picking around the zoo.

Further Details

If you would like to join our unique and vibrant organisation to become part of our Marwell Family, please visit marwell.org.uk to view the full candidate brief and complete an application form.

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How to Apply

Abbie Walder

0162777956